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Each have their place, and you can get business done with them just as much as with a professional chat app.What a team chat app offers is the chance to keep all of your company’s communications in one place, making it easier for everyone to talk with group or private chats.
If your business communications are still centered on email, or your team is using personal Skype, Google Talk or Twitter (direct message) accounts to chat internally, it’s time to get a team chat app.
There are tons of chat apps that can help your business keep its communications in one place, making it easier for your teams to talk, search through old messages, and stop hunting through a half dozen apps to find that snippet of information they need.
Before you go register for a team chat service and get your company signed up, though, it’s worth thinking through the benefits of using a team chat app.
After all, email does work, as well as i Message, Skype, Google Talk and Twitter direct messages.
“To err is human,” the poet Alexander Pope wrote, but he could have just as easily written, “To communicate is human.” From pictograms carved into stone to the latest chat apps, humans have always been finding better ways to communicate. Type a message, talk in real-time or get a notification when you receive a reply, and it just works.
It’s no surprise that AIM and MSN Messenger were some of the strongest lures of the internet in the '90s, while messaging apps like Whats App and LINE are persuading the next billion to get online today. There’s nothing complicated, confusing, or time consuming.Emails lead you to write a letter-length reply, and video calls can be as frustrating to schedule as a face-to-face meeting.Chat, on the other hand, only requires a tiny message, one that’s far more likely to get answered than your full emails since it’s so easy to reply, but still doesn’t require everyone to be chatting at the exact same time.With any luck, a team chat app will make internal communications richer than emails with attachments, simpler than sending a text, and as easy to search through as your Evernote notebooks.Best of all, you can integrate chat apps with almost any other app or information source that’s crucial to your company with Zapier.As we’ll look at again in more detail, you can setup Zaps (integrations) that’ll let everyone know when an invoice is paid, a competitor issues an announcement, or your company is mentioned on Twitter.